Information Support Systems & Networking

The Information Support Services and Networking program is a Chapter 74 competency based program designed to provide students with entry-level skills in personal computer maintenance and repair, data communications and networking. The curriculum is aligned with the Massachusetts Department of Education Vocational Technical Education Frameworks – Information Technology Services Cluster- Information Support Services and Networking. Students are taught the basic skills needed to install, troubleshoot, and repair computer system hardware and operating systems as it prepares students for the Comp-TIA A+ technician certification.
The technical support section will develop awareness of work opportunities for technically prepared individuals and help each student focus on directions for further training and meaningful work in the field. Included in the program are some fabrication skills along with electro-mechanical troubleshooting and repair. Students will have practical knowledge of analog and digital electronics, as well as competencies with tools and test equipment.
The Cisco Networking Academy component provides students with a solid background in the field of data communications, which includes network design, routing and switching, and network maintenance and operation. Topics include the OSI model, internetworking devices, IP addressing, LAN media and topologies, structured cabling, PC hardware and software, patch cables, installation of structured cabling, cable management techniques, and the use of test equipment. In addition, students develop the critical skills needed to succeed in a changing economy: math, science, problem solving, reading, and writing. Additionally, instruction and training are provided in the proper care, maintenance, and use of networking software, tools and equipment, as well as all local, state, and federal safety, building, and environmental codes and regulations.
The Cisco Networking curriculum delivers Web-based content, online assessment, student performance tracking, hands-on labs, instructor training, and support. The program’s curriculum gives students in-demand Internet technology skills for designing, building, and maintaining networks. Combining instructor-led, online education with hands-on laboratory exercises, the curriculum enables students to apply what they learn in class while working on actual networks. The Cisco Networking Academy Curriculum™ prepares students for industry standard, as well as vendor neutral certification exams.
Assignments and projects will require students to draw upon and develop their academic skills (language arts, science, and mathematics.) The curriculum emphasizes hands-on work, both individually and as a member of a team. Theory and practice are combined in order to prepare individuals to be valued assets in the technically- oriented workplace.

Course Objectives:
Using industry standards students will learn the following competencies:
♦ Integrate academics through project based learning
♦ Create a portfolio
♦ Recognize career pathway opportunities
♦ Interact safely in a shop environment
♦ Incorporate the use of industry standard technology and software
♦ Read, understand, and communicate in the language of the field
♦ Research and organize information
♦ Develop a professional appearance, exemplary work ethic and superior communication skills
♦ Demonstrate customer relationship skills
♦ Determine customers’ needs and process technical work orders
♦ Use technology to seek diagnostic techniques and repair procedures, parts information and labor rates

Program benefits:
Employers expect new computer professionals to be familiar with various computer software, hardware, and networking standards. Computer professionals must continually keep up to date with the development of new software and introduction of new hardware, usually through self-paced study guides or professional training programs. Students completing the Information Support Services and Networking program become adept with the following industry standards though the program’s CISCO and Comp TIA academy affiliations as well as the Microsoft Dream Spark software program (formerly Microsoft Academic Alliance). Students will be exposed to various Linux operating systems, utilizing their server applications and recovery utilities.
Students have the opportunity to earn certificates in the following areas:
♦ CISCO IT Essentials PC Technician Certificate
♦ OSHA 10 hour training card
♦ 101 Comp TIA A+ Certification
♦ 201 CCNA CISCO Introduction to Networks Certificate
♦ 202 CCNA CISCO Routing and Switching Certificate

Looking toward the future:
The Information Support Services and Networking program has an articulation agreement with Holyoke Community College and Springfield Technical Community College.

Through the articulation agreement with Holyoke Community College students have the opportunity to earn college credit in the Computer Information Systems program if they meet the criteria as outlined in the agreement. The student must complete the program with a grade of B or higher and/or attain certain certifications such as the Comp TIA A+. Computer Concepts w/Applications (CSI111) – 4 credits, or in Computer Concepts (CSI- 101) – 3 credits.

Through the articulation agreement with Springfield Technical Community College, students have the opportunity to earn 3 credits in each of the following in the computer Information Technology program: CIT-225 A+, CIT-120 Window 1, and CIT-160 Networks 1, CIT-161 Networks 3. In the Computer Systems Engineering program 3 credits CSE-110/ into to Computer Systems. In addition, in the Cisco Networking program 4 credits each in CSO-105 Cisco Intro to Networks and CSO-155 Cisco Routing & Switching.

<<< Student Files >>>



Kenneth Strout
Exploratory & 1st year


Mike Zaikowski
2nd & 3rd year
  • Taylor Alves Named CTEC 2017 Outstanding Vocational Student for Information Support Service & Networking II

    Taylor Alves was awarded their 2017 Outstanding Vocational Student for Information Support Service & Networking II.
    Mr. Greg Anderson, the Networking Instructor, said Taylor Alves
    completed all program certifications and competed and won both the Skills USA competition and the Business Professionals of America (BPA) competition at the Business Professionals of America State Leadership Conference this past March in Framingham.

    Skills USA is a national student organization for students enrolled in technical, skilled, and service career/vocational technical programs including health occupations. CTEC Skills USA Chapter is proud to be a total participating school in which all students are eligible to participate in Skills USA programs and competitions. Activities include officer training for chapter and state officers, leadership and employability skills development conferences, local, district and state competitive events.

    BPA is the premier CTSO (Career and Technical Student Organization) for students pursuing careers in business management, office administration, information technology and other related career fields.
    In addition, Alves tested for, and received, his certification in MTA (Microsoft Technology Associate) Security Fundamentals at the recent BPA National Leadership Conference in Orlando, Florida. “Taylor is a great student and is helpful to other students,” shared Anderson about his award winning student. “He plans to attend STCC in the fall where he will have already completed the articulation credit requirements earning 12 credits toward
    his degree.”

    A plaque was awarded to Alves on Friday, May 12, 2017 at the CTEC Awards Assembly.

  • I’m Proud of our ISSN Seniors!

    To see why I’m so happy with these students, click the link below!

    Newsletter about our 2017 CTEC Student Organizations


  • First time participants take First Place at BPA State Leadership Conference

    From left to right: Nadia Gomes, Benjamin Lind, Taylor Alves, Kyle Widmer, Quincy Butler, Sarah Smith, Jonathan Bray, Acacia Milligan, Gavin Houle, Michael Brissette, Cherie Westberg, Advisor. Front: Dylan Rushford.
    2nd picture: Quincy Butler and Benjamin Lind celebrate their Network and Design team’s 1st place success.
    3rd picture: Acacia Milligan receives her 4th Place Award in Graphic Design Promotion.


    WEST SPRINGFIELD – Students at the Lower Pioneer Valley Career and Technical Education Center (CTEC) showed their skills at the Business Professionals of America State Leadership Conference on March 4-6, 2017 in Framingham. First-time participants Taylor Alves, Quincy Butler, Benjamin Lind and Kyle Widmer participated in the Network Design Team contest and placed 1st for their hard work. As a result, they have been invited to attend the BPA National Leadership Conference in Orlando, Florida in May.

    A full team of students competed in various events testing their knowledge in their fields of studies. Taylor Alves (Ludlow), Quincy Butler (Agawam), Benjamin Lind (Ludlow), Kyle Widmer (Agawam), Dylan Rushford (East Longmeadow) and Nadia Gomes (East Longmeadow) represented CTEC’s Information Support Systems & Networking program. Jonathan Bray (Agawam), Gavin Houle (Easthampton), Sophie McLellan (South Hadley), and Acacia Milligan (Northampton) represented Design and Visual Communications, and Michael Brissette (Agawam) represented Graphic Communications.



    Additional honors were won in other areas. Acacia Milligan placed 4th in Graphic Design Promotion, Kyle Widmer placed 2nd and Benjamin Lind placed 3rd in PC Servicing & Troubleshooting.

    Dylan Rushford, Nadia Gomes, Michael Brissette, and Sarah Smith were recognized for their participation in the Intern program, and Dylan Rushford and Nadia Gomes received a Keystone award for going above and beyond their duties.

    CTEC is a program of the Lower Pioneer Valley Educational Collaborative, a partnership of the Agawam, East Longmeadow, Hampden-Wilbraham, Longmeadow, Ludlow, and Southwick-Tolland-Granville school districts that provides vocational education, special education, teacher training, transportation and other shared services to supplement district offerings in a cost-effective manner.

    The mission of Business Professionals of America is to contribute to the preparation of a world-class workforce through the advancement of leadership, citizenship, academic, and technological skills.

    For more information, contact:

    Donald Jarvis

    Cherie Westberg
    Graphics Instructor/BPA Advisor

    Lower Pioneer Valley Educational Collaborative
    174 Brush Hill Avenue
    West Springfield, MA 01089
    (413) 735-6300

  • STEM program at STCC

    I have had great feedback from my computer networking students that started their college education with the STEM program that is available at STCC.  Included here is their flier for the upcoming courses.  Please take the time to have a look, you’ll be impressed.  Click the link bellow to check out what STCC STEM has to offer….

    STCC-STEM Flyer 2017

  • Two Golds and a Silver




    Joshua Pierson from Easthampton in the Information Support Systems & Networking (ISSN) program won a Gold Medal in the Internetworking competition.

    Wesley Welch from Ludlow in the Information Support Systems & Networking (ISSN) program won a Silver Medal in the Internetworking competition.

    Benjamin Lind from Ludlow in the Information Support Systems & Networking (ISSN) program won a Gold Medal in the Information Technology Service competition.